When placing an order with us here at Popplebird, a 50% deposit is required at the start of the order. This is 50% of the total order value, and covers the costs of materials at the quoted price, the design, and secures your wedding time slot to create your stationery.

Payment can be made via bank transfer, cheque or paypal. There is a 4% fee for paypal payments. Deposits are non refundable.

Once you have paid a deposit for an order with us, we will send you an email confirmation. The confirmation will confirm all of your order details.  We will then produce a proof, once approved the remaining balance will become payable. We will not ask for final payment until proofs are approved. All offers are subject to availability. Prices quoted are correct at the time of request. Prices are quoted in English Pounds only. We reserve the right to change prices without notice prior to the acceptance of an order.

Changes to an order
Any changes to your order must be submitted in writing in paper letter form or via email. No changes will be accepted through social media forms. We will not accept any changes to an order after proofs have been signed off, and accept no responsibility for errors on proofs that have been approved.

Material Samples
Where applicable we will send out material samples for approval. These may consisit of ribbon samples, colour samples, card samples or embellishments. material samples will be sent in the best form to display the material; this may be via email or in the post. All material samples must be approved in writing or email only. Any request to change materials after approval will incur the cost of change. We will not accept any errors in materials that have been approved.

Dispatch Times
Your stationery order will be put into production only once final approval has been received in writing, email approval is accepted, & final payment has been made. It usually takes unto 2 -3 weeks to produce your order (depending on the size of the order). This may be subject to change and a more precise disptach time will be given to you once final payment has been received.

Orders within the uk are sent by courier and will require a signature on receipt. Due to this we are unable to deliver to a p.o. box or large exhibition establishments. Delivery times are approximatley next business day from dispatch. All of your delivery address information will be asked for upon confirmation of final payment received if delivery cannot be made to your address for reasons under our control we will inform you as soon as possible and refund or credit you for any sum that has been paid for delivery. If you fail to take delivery of the goods (through no fault of our own) we may store the goods until actual delivery and charge you for reasonable costs including insurance of storage. We will not be liable for any loss or damage suffred by you through reasonable or unavoidable delay in the delivery.

Returns & Refunds
We cannot accept responsibility for errors not picked up at the time of proofing. All personalised products are made to order for this reason we are unable to offer refunds or exchanges.

If we have made an error in fulfilling your order, we shall where possible promptly correct and replace the item in question. This policy does not affect your statutory rights. Complaints regarding personalised bespoke stationery items must be made in writing within 30 days of delivery or they will not be considered.

Order Cancellations
Cancellations will incur the cost of all work completed to date of cancellation. This includes preparation of proofs or artwork, stationery production and materials used at the time you cancel. All cancellations must be made in letter or email form.